Refund policy
Last updated: November 2, 2026
30-day money-back guarantee
We want you and your cat to love your Meowstep purchase. If something isn't right, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging.
- Please keep your order number or proof of purchase.
- For hygiene reasons, items that have been used by a pet may not be eligible unless they arrived damaged or defective.
How to start a return
- Email support@meowstep.com with your order number and the reason for the return. Photos help if the item is damaged.
- We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.
- Ship the item back using a trackable method.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right with a replacement or full refund, at no cost to you.
Return shipping
If the return is because of our mistake (damaged, defective or wrong item), we cover return shipping. For all other returns, return shipping costs are the customer's responsibility and are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5â10 business days. Your bank or PayPal may take additional time to post the refund.
Exchanges
The fastest way to get a different item or size is to return the item you have and place a new order once the return is accepted.
Cancellations
If you need to cancel, email us as soon as possible. We can cancel orders that have not yet shipped; once an order has shipped, the return process above applies.
Questions
Contact us anytime at support@meowstep.com.
Meowstep, 1021 E Lincolnway Suite #11048, Cheyenne, Wyoming 82001, United States