Terms of Service

Last Updated: November 4, 2026

1. Overview

Welcome to Meowstep!

These Terms of Service govern your access to and use of the Meowstep website, https://meowstep.com/, and any purchases made through our online store.

Throughout these Terms, the words "Meowstep," "we," "us," and "our" refer to Meowstep. The terms "you" and "your" refer to any visitor, customer, or user of our website.

By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and our applicable policies.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please discontinue using our website.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Eligibility and Online Store Terms

By using this website, you confirm that:

• You are at least the age of majority in your state or country of residence.

• You have the legal authority to enter into a binding agreement.

• You will provide accurate and complete information when placing an order.

• You will use our website and services only for lawful purposes.

You may not use our products or services for any illegal or unauthorized purpose.

3. Products and Product Information

Meowstep offers practical and space-saving products designed for indoor cats and their owners.

We make every reasonable effort to ensure that product descriptions, images, specifications, dimensions, and pricing displayed on our website are accurate.

However:

• Product colors may vary slightly depending on your screen or device.

• Product images are provided for illustrative purposes.

• Product specifications and availability may change without prior notice.

• We reserve the right to discontinue or modify any product at any time.

We do not guarantee that every product will meet every customer's individual expectations.

4. Pricing and Payments

All prices displayed on our website are listed in United States Dollars (USD), unless otherwise specified.

We reserve the right to change product prices, promotional offers, and discounts at any time without prior notice.

We accept eligible payment methods displayed during checkout, including supported credit and debit cards and payment options processed through PayPal.

By submitting an order, you authorize the applicable payment provider to charge the payment method you have selected for the total amount of your purchase.

You agree to provide valid and accurate billing and payment information.

If a payment cannot be authorized or processed, we reserve the right to cancel or suspend the order.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After submitting an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including:

• Product availability issues.

• Pricing or listing errors.

• Suspected fraudulent transactions.

• Incorrect billing or shipping information.

• Unauthorized resale or bulk purchasing.

• Other operational or legal reasons.

If we cancel an order after payment has been received, an applicable refund will be issued to the original payment method.

6. Shipping and Delivery

Meowstep currently focuses on serving customers in the United States.

We offer free shipping on eligible US orders, as advertised on our website.

Shipping information, estimated delivery dates, and applicable charges will be displayed during checkout or communicated through your order confirmation.

Please note:

• Delivery estimates are not guaranteed delivery dates.

• Delivery times may vary depending on location, carrier operations, weather, and other circumstances.

• Tracking information will be provided when available.

• Customers are responsible for providing accurate shipping information.

Meowstep is not responsible for delays caused by circumstances beyond our reasonable control.

For further information, please review our Shipping Policy.

7. Cancellations, Returns and Refunds

We want our customers and their cats to enjoy their Meowstep purchases.

Our store provides a 30-day return window, subject to the conditions outlined in our Refund Policy.

Order Cancellations

• Order modifications or cancellation requests must be submitted within 24 hours of placing an order.

• Requests received after this period may not be accepted if the order has entered processing or fulfillment.

• Eligible cancellations will be refunded within 10 business days.

Returns

• Eligible items must be returned within 30 days of delivery.

• Products must be unused and in their original packaging.

• All returns require prior approval from our customer support team.

• Return shipping costs are generally the customer's responsibility, except where the item arrives damaged.

Refunds

Approved refunds will be issued to the original payment method in USD.

Additional conditions, inspection requirements, and refund processing timelines are explained in our Refund Policy.

Please visit our Refund Policy page for complete details.

8. Product Usage and Safety

Our products are designed to provide comfort and convenience for indoor cats.

Customers are responsible for:

• Reading and following all product instructions.

• Ensuring products are installed and used correctly.

• Checking mounting mechanisms and attachments before allowing pets to use them.

• Regularly inspecting products for signs of wear or damage.

• Supervising pets when necessary.

For products such as window-mounted cat hammocks, customers should ensure that the mounting surface is clean and suitable and that all suction cups are securely attached before allowing a cat to use the product.

Stop using any product if it becomes damaged, unstable, or unsafe.

Meowstep cannot guarantee that every product